The application process
    A visa is issued on arrival for stays of up to 30 days.


To qualify for this the applicant must :

1. hold a passport with at least six months validity on entry and one blank visa page.

2. provide proof of sufficient funds as well as proof of onward/return flights.

3. hold all documents required for the next destination if applicable.

4. Visitors must enter through the designated airports and/or seaports in Indonesia. There are 14 Airports and 23 Seaports across Indonesia that has visa on arrival facilities.



  • 1. Adi Juanda in Surabaya (East Java)
  • 2. Adisutjipto in Yogyakarta (Central Java)
  • 3. Adi Sumarmo in Solo (Central Java)
  • 4. El Tari in Kupang (East Nusa Tenggara Province, Timor
  • 5. Halim Perdanakusuma in Jakarta (Capital of Indonesia)
  • 6. Hassanudin in Makasar (South Sulawesi)
  • 7. Ngurah Rai in Denpasar (Island of Bali)
  • 8. Polonia in Medan (North Sumatera)
  • 9. Sam Ratulangi in Manado (North Sulawesi)
  • 10. Selaparang in Mataram (Lombok Island)
  • 11. Sepinggan in Balikpapan (East Kalimantan)
  • 12. Soekarno Hatta in Jakarta (Capital of Indonesia)
  • 13. Sultan Syarif Kasim II in Pekanbaru (Riau Province, Sumatera)
  • 14. Tabing in Padang (West Sumatera)


  • 1. Batu Ampar in Batam (Batam Island)
  • 2. Belawan in Belawan (North Sumatera)
  • 3. Benoa in Bali (Island of Bali)
  • 4. Bitung in Bitung (Sulawesi)
  • 5. Jayapura in Jayapura (Papua)
  • 6. Marina Teluk Senimba (Batam Island)
  • 7. Maumere in Flores (East Nusa Tenggara)
  • 8. Nongsa in Batam (Batam Island)
  • 9. Padang Bai in Bali (Island of Bali)
  • 10. Pare-pare in Pare-pare (South Sulawesi)
  • 11. Sekupang in Batam (Batam Island)
  • 12. Sibolga in Sibolga (North Sumatra)
  • 13. Teluk Bayur in Padang (West Sumatra)
  • 14. Sri Bintan Pura in Tanjung Pinang (Riau)
  • 15. Tanjung Balai Karimun (Sumatera)
  • 16. Tanjung Mas in Semarang (Central Java)
  • 17. Tanjung Priok in Jakarta (Capital of Indonesia)
  • 18. Soekarno-Hatta in Makassar (South Sulawesi)
  • 19. Batam Centre in Batam (Batam Island)
  • 20. Tenau in Kupang (East Nusa Tenggara Province)
  • 21. Yos Sudarso in Dumai (Riau Province, Sumatra)
  • 22. Bandar Bintan Telani Lagoi in Tanjung Uban, Bintan (Sumatera)
  • 23. Bandar Seri Udana Lobam in Tanjung Uban (Sumatera)

For stays of over 30 days or if you are not arriving via one of the above ports :

  • You will need to apply for a visa prior to travel.
  • Go to tourist visa section and fill the visa application form and send it or bring it to us. We highly recommends that all applicants check with their airline prior to departure to confirm that they will be permitted to fly with them without a pre obtained visa.


You will need one photograph

Please supply one photograph with your application. It does not need to be affixed to the application, but just left loose in the envelope along with the rest of documentation.


Your photograph needs to be exactly 45x35mm. This is the standard passport photograph size and can be obtaining from the majority of the photo booths in the country.


The photo needs to have taken with the last 3 months. If you use the same photograph that is in your passport then your application would not be accepted.


The photo-print should be clear and with a continuous tone and printed on proper photographic paper.


Is it acceptable?

The embassy has strict guidelines regarding what they consider to be an acceptable passport. If they deem it unacceptable the application will be aborted and you may lose your application fee.

It should also meet the following conditions:

Valid from/to 6 months

The passport should be valid for at least another 6 months. If it is due to expire before then, you will need to get a new passport. Additionally, if the passport was issued less than 6 months ago, you will need to include your previous passport with the application.

Free pages

The passport needs to have two completely free pages facing each other in order that the visa can be stamped in. If you do not have two pages side by side then you will need to get a new passport.

Country : UK passport

You must hold a valid UK passport in order to apply under the standard conditions. If you hold another type of passport, please see the additional documentation section on this page to find out what else you need to include.


Where to post it?

When you have gathered all of the required documents together you can send the application to us by any method you wish. We recommend using Royal Mails special delivery services or if you prefer another courier service that’s fine too. If you live close by, you can consider bringing it in to our offices in person. Regardless of the method, if we receive the application before 9.20am on a week day, we can begin processing that day. You should send the full visa application package to :

Visa 24 36 Old Jewry, 6th Floor,
Becket House, London EC2R 8DD


3 ways to pay

There are three different ways you can pay for your visa application as listed below. Please note that we submit your application as soon as we receive it so whichever payment method you choose it will not have an impact on the application process. There may be a delay in emailing the invoice to you but this doesn't impact on the delivery time.


You can include cash with your application when you are sending the application forms to us. You would find the appropriate amount on the order form.


You can include a Cheque or Postal Order with your application when you are sending it to us. If so, please make it payable to Visa24.


You can pay by BACS bank transfer while your application is being processed. If you choose this option, we shall invoice you once we have received your application and you make the payment while the embassy considers your request.

1. Shipping

Shipping is the most common way for us to return passports and visas to our customers. Please note that shipping times are not included in visa turn-around times and that all passports despatched on Fridays will be delivered the following Monday unless a Saturday service is specified and paid for. Here is a list of the postal services you can choose from:

Shipping Service Additional cost
Royal Mail Special Delivery Next Day £ 10
Royal Mail Special Deliver Next Day with Consequential Loss £ 16
Royal Mail Special Delivery Next Day (9am delivery) £ 20

2. Collection

You can opt to either collect the passport and visa yourself from our offices, have a colleague collect it on your behalf or hire a courier company to do so. If you do select this option, then please mention the details on the order form when sending the application to us.

3. Return envelope

If you wish you can include a stamped, addressed envelope with your application. This way you select which postal service you would like. Please note that if it is this option that you select then our staff can provide little assistance in the tracking of your passport and visa back to you. If you use a normal postal service (like 1st class), you leave your documents open to theft.


  • Cash : You can pay by cash upon submission or collection of your passport. You can also send us the cash payment with your application, we would then recommend sending this via recorded mail.
  • Cheque: You can include a cheque or postal order with the application making it payable to VISA 24.
  • Bank Transfer: You or your company can pay by bank transfer by choosing ?Bank Transfer? on the payment options on our order form. You will then receive an email from us with our bank details and an itemised invoice.
  • If we receive your application by 9.45 then it will be submitted the same day.
  • This would then be the first processing day in the process.
  • If you are sending your package with Royal Mail, you must use the 9am delivery option for the application to go in the same day.
  • This is dependant on your choice of visa. please refer to our visa list for more details on our selection of visa types and validity periods.
  • Double Entry Visas allow you to enter twice within 6 months whilst Multiple Entry Visas are valid for either 6 months or 12 -24 months starting from the date it was issued.
  • Single Entry Visa means that you are allowed to enter the country once and Multiple Entry Visa means you can enter the country multiple times from the date your visa starts until the date your visa expires.
  • You will need to send us a valid passport.
  • The visa will be applied to your passport, so please make sure you have 2 free pages on your passport before you apply.
  • You are advised to send your application by a secure method such as Special Delivery or courier.
  • For urgent service, you must get your passport to us before 9:00 am using Royal Mail 9:00 am Special Delivery, courier of your choice, or you can drop off your application in person.
  • We are unable to submit your application to the Embassy after 10:00 am.
  • You will find the delivery options on the order form.
  • You can either collect it from our offices or have a courier/friend pick it up.
  • This is a total of the processing time and the delivery time combined.
  • If you use normal turnaround you should expect your passport back within a week and a half.
  • If you travel in less than 14 days, please use the Express Service.
  • Yes, it is all inclusive, there are no extra costs except those ones stated on our website and order form.
  • Our Prices include the Embassy Fee, Service Fee and VAT.
  • However you will need to pay for the delivery option of your choice.
  • If you want your passport returned to you sent by post, please see our order form for more options.
  • Send us an email at info@visa24.co.uk. Include your postal address or fax number in your request and we will send you the form.
  • Alternatively call us free of charge on 08000845037 Mon-Fri 9am ? 5.30pm.
  • If you should cancel your application after it has been submitted, it can take up to 3-4 days for the embassy to release it.
  • Please note that Visa24 will not charge a service fee for a cancelled application, however fees charged by the Embassy will still apply.
  • If you have problems with the online visa application form you can download and fill the PDF visa application form provided.


Visa24 is not affiliated with the government of Indonesia. If you want to apply for a visa directly with the Indonesia Embassy, you can make an appointment to go in person.

Click here for the Indonesia Embassy website in the United Kingdom.